Privacy Policy

1. Introduction

James Club Luxembourg ("we", "our", or "us") operates the platform accessible at global-mtn.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and password when you create an account
• Phone number and identity document details required for booking verification
• Payment and billing information when you purchase a membership
• Communication preferences and travel preferences you share with us
• Any information you provide when contacting our concierge team

We also automatically collect certain information when you use our Service, including IP address, browser type, device identifiers, pages visited, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process membership purchases and hotel reservations
• Send you booking confirmations, receipts, and service updates
• Respond to your comments, questions, and concierge requests
• Personalize your experience and tailor content to your preferences
• Monitor and analyze usage trends to improve the platform
• Comply with legal obligations and enforce our terms

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Hotel Partners: We share booking details with partner hotels solely to fulfill your reservation.
• Service Providers: Trusted vendors who assist in operating our platform (e.g. payment processors, email delivery).
• Legal Requirements: When required by law or to protect the rights, safety, or property of James Club Luxembourg or others.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Service. You may request deletion of your account and associated data at any time by contacting us. We will respond within 30 days.

6. Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of the personal data we hold about you
• Rectify inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at the address below.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: